Vandewiele Sweden is spearheading a transformation in B2B operations for the industry, with a first-of-its-kind new e-commerce platform developed in Sweden. The company, a member of TMAS, the Swedish Textile Machinery Association, has taken on the task of developing the digital solution that will successfully meet the future demands for Vandewiele Group customers worldwide.
Coherent dialogue
“One of the primary challenges faced with B2B sites, is in building a coherent online narrative for products that have traditionally relied on in-person dialogue,” explains Henrik Kruse, Vandewiele Sweden’s Area Sales Manager, who led the development team. “Another challenge, of course, is that every customer should have a positive experience regardless of where they are in the world and via whatever internet connection they are operating with.”
Addressing this, the Vandewiele Sweden team has developed a user-friendly interface that exploits the latest “exploding view” diagrams to ensure customers can easily identify and order the components they need, all within a 1:1 digital representation. The next stage in 3D technology is set up and ready, although it awaits implementation and market readiness to fully integrate and utilize its features.
“The trend today is to bring our behaviour from home to the workplace, which is especially true for the younger generation,” says Kruse. “This means that the B2B textile sector needs to rethink its offer. While the pandemic catalyzed digital transformations across industries.
Focus on core products and clientele
Adopting a phased approach, the company is initially introducing its IRO-branded accessories, spare parts and gauge parts, targeting textile mills, weavers and distributors. The platform has been carefully crafted to cater to the varying needs of its diverse clientele, offering streamlined direct sales and a transparent commission structure for agents and distributors.
“With this project we need to walk before we can run,” Kruse explains. “The foundation is an advanced, user-friendly webbshop for the customer that prioritises function and simplicity. The initial focus has been on products where there are few variables and thus no possibility of making the wrong selection. However, in the not too distant future we will test with machines that can fit this digital format.”
