Mr. Harvinder Singh, Director, Amar Jacquard in an exclusive interview with Textile Value Chain speaks at length about the company and industry at SITEX 2023.
What products are you exhibiting today? And how’s the response to the stall?
We are manufacturers of high speed rapier looms, electronic jacquards and other textile machines. In STEX 2023 we are presenting our high speed rapier looms with our high speed electronic jacquard. Also we displayed here our drain selvedge jacquard for water jet machines and air jet machines.
We are getting very great response here, we are getting so many enquiries, some new customers also.
What is your client profile? And what range of products do you offer?
Nowadays we are exporting our machines to different countries like South America regions, Chile, Ecuador, Peru, and some countries in Asia also like Bangladesh, Nepal and Malaysia.
People are looking for quality and we have in our house so many latest technology machines like, CMC, VMC, HMC, pick and place machines, robotic welding and some quality inspection machines we have got directly from Germany, because of this we can give the best quality to our customers.
That’s why foreign customers are liking our machines due to our level of quality.
Apart from Machines, what other services do you offer?
As you know our industry is service based, if we give good service to customers, they will be satisfied. To provide the best service, we have introduced a new application here, AICS, it is a cloud based application for service. With this application we can get all the information and feedback from customers on our server. According to that, our team consults our engineers on how to give best services and backup to customers. It is very good for us as well as customers.
How was your experience in SITEX and what kind of collaboration you received from organizers?
As mentioned earlier, we got very good responses in SITEX from customers. We would like to thank Mr. Himanshu Bodawala for organizing such an event. It gave so many footfalls to our stall.
What is your observation on current market conditions?
As we all know, after COVID, the market became very down, but after 2021, now we are getting good response from the market and customers, because now the people are introducing the latest technologies which help customers make good quality products with best prices.
“To provide the best service, we have introduced a new application here, AICS, it is a cloud based application for service. With this application we can get all the information and feedback from customers on our server. According to that, our team consults our engineers on how to give best services and backup to customers.”
