Unicommerce Launches UniCapture Video Verification Tool

Automated video proof system empowers sellers with timestamped visual evidence for every shipment and return.

Unicommerce, India’s premier e-commerce enablement SaaS platform, has launched UniCapture, an advanced video-verification solution (VMS) designed to enhance transparency and trust in e-commerce operations. The tool allows D2C brands and online sellers to automatically record short, timestamped videos linked to each order ID during the packing and return inspection process, offering visual evidence for every transaction.

Unicommerce has unveiled UniCapture, a cutting-edge video-based verification solution that streamlines proof management for e-commerce sellers. By automatically recording and linking timestamped videos with each order during both packing and return stages, UniCapture ensures greater accountability and reduces disputes between consumers and sellers.

The platform replaces inconsistent manual proofing systems with an automated process that provides verifiable, marketplace-accepted video evidence. With this innovation, sellers no longer need to depend on system logs or assumptions, as each shipment and return is backed by irrefutable visual documentation.

In India, the rapid expansion of e-commerce has led to a rise in return-related fraud — from customers sending damaged or counterfeit goods to incorrect items. Such disputes create operational and financial friction for marketplaces, D2C brands, and third-party sellers, often resulting in revenue loss and lengthy resolution processes.

UniCapture addresses this pain point by enabling sellers to use recorded inspection footage as credible, time-stamped proof, making dispute resolution faster and more transparent. The solution not only strengthens marketplace credibility but also reduces revenue leakage and enhances customer trust.

“We are committed to redefining operational efficiency for modern brands,” said Kapil Makhija, MD & CEO, Unicommerce. “UniCapture offers a new level of transparency in order fulfillment, empowering brands to build trust with customers. By ensuring faster claim resolution and higher operational reliability, we’re helping businesses deliver seamless customer experiences while driving profitability.”