Unicommerce Launches UniBot, GenAI Assistant for E-commerce

Unicommerce, India’s leading e-commerce enablement SaaS platform, has announced the launch of UniBot, a GenAI-powered conversational assistant aimed at simplifying and accelerating daily e-commerce operations for sellers, warehouse teams, and business leaders.

Designed as a voice-enabled and text-based interface, UniBot allows users to execute operational tasks, retrieve insights, and manage cross-functional workflows through simple natural language commands. By eliminating the need to navigate multiple dashboards, the solution significantly reduces operational friction and decision-making time across fulfilment and back-office functions.

With UniBot, sales leaders can instantly request performance summaries such as weekly marketplace sales, while warehouse managers can track pending orders, identify delays, and prioritise corrective actions in real time. The assistant enables teams to process bulk operations conversationally, including generating picklists, invoices, and shipping labels, as well as analysing performance by sales channel, SKU, warehouse, or turnaround time.

The conversational assistant also delivers instant analytics on inventory and order status, empowering teams with real-time visibility to make faster, more informed decisions. By making insights readily accessible without complex navigation or extensive training, UniBot enhances productivity while lowering adoption barriers for operational teams.

Supporting both Hindi and English, UniBot is designed for inclusive use across warehouse floors, back offices, management teams, and leadership. Its multilingual capability ensures smoother adoption across diverse workforces while helping organisations scale operations without proportional increases in training or overheads.

UniBot integrates seamlessly with Unicommerce’s existing ecosystem, including its flagship Uniware order and warehouse management platform, Unicapture video management solution, and Unireco reconciliation tool, creating a unified, AI-driven operational workspace.

Speaking about the launch, Kapil Makhija, MD & CEO of Unicommerce, said:

“Indian e-commerce is entering a technology-led, efficiency-first era. UniBot marks Unicommerce’s next step toward building an AI-first operational workspace for India’s rapidly expanding e-commerce ecosystem. As order complexity rises, our focus is on building technology that simplifies execution, strengthens visibility, and enables every seller to compete with enterprise-level agility.”

With the introduction of UniBot, Unicommerce reinforces its focus on leveraging artificial intelligence to help e-commerce businesses streamline execution, improve visibility, and operate with greater speed and precision in an increasingly competitive digital marketplace.