The Sleep Company Partners with Unicommerce to Strengthen E-commerce Operations
Mattress and comfort-tech brand deploys Uniware for unified order and warehouse management across digital sales channels
The Sleep Company has partnered with Unicommerce to strengthen its e-commerce operations as the comfort-tech brand expands across digital and offline channels. The company has deployed Unicommerce’s Uniware platform to manage orders, inventory and fulfilment across its website and leading online marketplaces.
Known for introducing its patented SmartGRID technology to the Indian mattress market, The Sleep Company offers a portfolio that includes mattresses, ergonomic chairs, recliners, sofas, pillows, mattress protectors and other comfort products.
Uniware Deployed for Order and Warehouse Management
With increasing order volumes and multiple sales channels, The Sleep Company is using Uniware to create a unified system for inventory management and customer order fulfilment.
The implementation has also been customised to address specific operational requirements. It includes support for multipart shipments, allowing bulky or multi-item customer orders to be fulfilled through multiple packages when required. The company said this is intended to support logistics efficiency.
The solution also includes customised finance reporting, while intelligent courier selection capabilities are planned to be introduced soon.
Priyanka Salot, Co-Founder, The Sleep Company, said, "Our focus has always been on delivering an exceptional customer experience, from product innovation to post-purchase fulfilment. As our business continues to grow, having the right technology backbone is essential to maintaining speed, accuracy and operational efficiency. Unicommerce's platform gives us the flexibility and scalability we need to support our growth while continuing to deliver a seamless shopping experience for our customers."
Kapil Makhija, MD & CEO, Unicommerce, said, "The Sleep Company has built a strong brand by combining product innovation with a relentless focus on customer experience. We are delighted to partner with The Sleep Company and provide a technology foundation that simplifies current e-commerce operations and also supports future scale.”
Unicommerce’s E-commerce Technology Platforms
Unicommerce eSolutions Limited is an AI-first e-commerce enablement Software-as-a-Service (SaaS) platform that provides solutions for managing e-commerce operations for brands, marketplaces and logistics service provider firms. Its SaaS product suite covers pre-purchase and post-purchase e-commerce operations.
Convertway by Unicommerce is a marketing automation platform focused on customer engagement. It helps brands capture visitor information and run automated communications through AI-powered voice calls, WhatsApp, SMS and RCS, along with customised campaigns and smart segmentation. The platform also provides support through live chatbots during or after order placement.
Uniware is an order processing platform that manages transactions after customers place orders. It supports inventory management across multiple locations, order processing for online and offline channels, returns management and payment reconciliation. Its functions include seller management, order management, warehouse management, inventory management and omnichannel retail solutions.
Shipway by Unicommerce is a logistics management platform providing courier aggregation and shipping automation solutions. Its key offerings include smart courier allocation, order tracking, and return and exchange automation.
Unicommerce has a network of 360+ plug-and-play technology and partner integrations across its three platforms, covering marketplaces, logistics partners and ERP systems. These integrations support inventory optimisation, logistics automation and the transfer of transactional information for invoice generation, financial accounting, taxation and other regulatory compliances.
The company serves 8,000+ clients across India, Southeast Asia and the Middle East. Its clients include FabIndia, Lenskart, Timex, TCNS, Mamaearth, Sugar, Emami, Urban Company, Cello, Healthkart, boAt, Portronics, TMRW, Mensa and Landmark Group, among others.
Unicommerce’s product suite is designed to serve retail and e-commerce enterprises of different sectors and sizes, operating across online and offline channels.
Incorporated in 2012, Unicommerce is certified under ISO 27001, the standard for information security management systems, and ISO 27701, the standard for privacy information management systems. The company is listed on the National Stock Exchange of India Limited and BSE Limited.