Shoe Palace Expands Private Label Business with Centric PLM, Boosts Product Visibility by 30%

US footwear and apparel retailer centralizes product development workflows to support business growth.

Centric Software has announced the release of a customer success story featuring Shoe Palace, a US-based footwear and apparel retailer, detailing how the company has streamlined product development and increased visibility after adopting Centric PLM™.

Founded in 1993 and headquartered in San Jose, California, Shoe Palace operates more than 250 retail locations across the United States alongside its e-commerce business. Known for athletic footwear, streetwear, and exclusive brand collaborations, the retailer sought a more efficient way to manage its expanding private label programme while supporting a growing number of SKUs with a lean team.

Following the implementation of Centric PLM, Shoe Palace consolidated its product development information into a centralized system organized by season, brand, and style. The platform has provided product and design teams with improved visibility into every stage of the development process, making it easier to monitor progress and manage product information.

"With Centric PLM it’s easy to find information, track progress across our 300+ current SKUs and keep everyone aligned," said My Nguyen, Product Development Manager at Shoe Palace.

The retailer reported an approximately 30% increase in product volume while maintaining a small team. By replacing fragmented files and disconnected workflows with a centralized platform, Shoe Palace has improved collaboration between internal teams and external partners while simplifying the onboarding process for new employees.

"Our product volume has increased by around 30% this year, with significantly more styles to manage across the board. Having that added organization and visibility has made a huge difference, especially as we’ve brought on new team members who are now able to get up to speed much more quickly," Nguyen added.

Following implementation, teams integrated the platform into their daily operations, with product data, specifications, and communications now managed from a single location. The centralized approach has reduced the time spent searching for information while supporting more efficient collaboration with vendors.

Commenting on the partnership, Fabrice Canonge, CEO of Centric Software, said:

"As Shoe Palace continues to scale their retail operations nationally, we’re proud to support their growing private label business, providing greater visibility, efficiency and control."

Centric Software provides AI-powered enterprise solutions designed to support product planning, design, development, sourcing, compliance, merchandising, pricing, allocation, assortment, sales, and replenishment across industries including fashion, footwear, luxury, outdoor, home, consumer electronics, food & beverage, and cosmetics.