Industry And Cluster | News & Insights

Ikea India initiates contactless shopping in Hyderabad

Published: May 28, 2020

Ikea India, a part of the Ingka Group, recently restarted its online service with ‘Click & Collect’, a new safe, contactless shopping model introduced in Hyderabad as per government guidelines in view of COVID-19 pandemic, the Swedish furniture-maker said at a press release. The service ensures minimal contact between co-workers and customers during delivery. Customers can order Ikea products on its website, pay online and select the ‘Click & Collect’ service option when checking out, the company said. The order would be prepared by Ikea’s delivery team and customers will pick the products up from the ‘Click & Collect’ station in the Hyderabad store’s car parking area. The team would notify the customer by text or e-mail when they could come over to the store and collect what they had ordered.

“Safety and security of our co-workers and customers are our top priority and all measures have been put in place to enable safe shopping and a safe working environment, in line with our own internal standards and government guidelines,” manager of Ikea Hyderabad store Aurelie Raimon said.

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